At Global Cargo Solutions, we are committed to delivering reliable and efficient cargo services. To ensure transparency and smooth operations, please read the following terms and conditions carefully before using our services.
1. Liability for Shipments
Once a shipment is dispatched from our facility, Global Cargo Solutions is no longer liable for any delays, losses, or damages. Responsibility lies with the respective shipping line, airline, or third-party logistics provider.
2. Tracking & Delivery Updates
Tracking information will be provided to the customer after dispatch. It is the customer’s responsibility to monitor their shipment and stay informed of any delivery updates through the tracking system.
3. Estimated Delivery Times
Delivery timelines vary based on destination, customs procedures, and carrier schedules. While we aim for timely deliveries, Global Cargo Solutions does not guarantee exact delivery dates.
4. Loss or Damage During Transit
In case of loss or damage after dispatch, we will support the customer in submitting claims with the courier or airline. However, any compensation is subject to the respective carrier’s terms and is not the responsibility of Global Cargo Solutions.
5. Customs, Duties & Taxes
All customs duties, import taxes, and clearance charges are the sole responsibility of the recipient. Global Cargo Solutions is not responsible for any such fees or delays caused by customs authorities.
6. Packaging Guidelines
Customers are responsible for ensuring that items are securely and appropriately packed, especially fragile or high-value goods. We do not accept liability for damages caused by improper packaging.
7. Prohibited or Restricted Items
Shipping of illegal, restricted, or hazardous items is strictly prohibited. Customers are fully accountable for any legal consequences resulting from such actions.
8. Cancellations & Refunds
Once a shipment has been dispatched, shipping charges are non-refundable. If a shipment is cancelled before dispatch, a partial refund may be issued depending on the circumstances and services already rendered.
9. Customer Responsibilities
Customers must provide accurate contact details and respond promptly to communication regarding their shipment to avoid delays or complications.
10. Acceptance of Terms
By using our services, customers agree to abide by these terms and conditions. Global Cargo Solutions reserves the right to update these terms at any time without prior notice.
